Effective Date: October 2024
Business Name: My1Hour
Headquarters: Gurgaon, Haryana, India
My1Hour (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, services, and platforms related to our home-based fitness, yoga, and nutrition solutions.
1. Information We Collect
We may collect the following types of information when you interact with My1Hour:
a. Personal Information
- Name, age, gender, date of birth
- Contact details (phone number, email, address)
- Health and medical details voluntarily shared (e.g., injuries, pre/postnatal details, medical history relevant to your fitness/nutrition plan)
b. Payment Information
- Billing address and payment method details (processed securely via third-party payment gateways; we do not store credit/debit card numbers).
c. Usage Information
- Information about how you interact with our website, mobile apps, or online consultation platforms (IP address, device details, browser type, usage logs).
d. Communication Data
- Messages, feedback, and queries shared with us via email, WhatsApp, or through online consultation platforms.
2. How We Use Your Information
Your information is used to:
- Deliver personalized fitness, yoga, and nutrition sessions
- Create custom plans tailored to your lifestyle and medical needs
- Process payments and manage subscriptions
- Communicate updates, reminders, and wellness tips
- Improve our services and user experience
- Conduct feedback surveys, events, and promotions
- Comply with legal obligations
3. Sharing of Information
We do not sell or rent your personal information. However, we may share it with:
- Certified Experts: Strength trainers, yoga instructors, and nutritionists assigned to you, strictly for providing services.
- Third-Party Service Providers: Payment processors, IT support, and communication platforms (e.g., Google Meet, WhatsApp).
- Legal Authorities: If required by law, regulation, or legal process.
4. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal data from unauthorized access, misuse, or disclosure. While we strive for security, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes. You may request deletion of your data at any time (see Section 8).
6. Cookies & Tracking
Our website may use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, though some features may not function properly.
7. Children’s Privacy
Our services are primarily intended for individuals above 18 years. Children under 18 may use our services only under parental/guardian supervision and with appropriate consent.
8. Your Rights
You have the right to:
- Access, update, or correct your personal data
- Request deletion of your personal data
- Withdraw consent for certain data uses
- Opt-out of marketing communications at any time
Requests can be sent to privacy@my1hour.com.
9. International Users
If you access our services from outside India, please note that your information will be processed and stored in India, where data protection laws may differ from your country.
10. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Effective Date.”
11. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact us:
My1Hour
Gurgaon, Haryana, India
Email:
Phone: +91 92665 511574